Your Pets Are Our Priority
Our beloved patients and their proud owners are the first priority at our Victoria veterinary hospital. Our qualified staff is backed by years of experience and a true passion for pets.
Book An AppointmentWhat to Expect at a Veterinary Appointment
If you know what to expect at your first appointment, the process will be more pleasant for both you and your pet.
STEP 1
Get Settled
Please come about 10 minutes early so you can complete our New Patient Form. To save a bit of time, you may complete the New Patient Form online before your appointment.
STEP 2
Meet Your Veterinarian
A member of our veterinary team will review your pet's medical history and discuss his or her health issues. You may ask any questions you want, and time will be dedicated for us to answer them.
STEP 3
Examination, Diagnosis & Treatment
Once one of our vets has examined your pet, we will provide you with a diagnosis. Based on your pet's diagnosis, we will develop a treatment plan to meet their needs.
Our Pet Care Philosophy
We are dedicated to celebrating the unique relationships animals have in our lives. We are proud to serve pet owners in Victoria.
With each of our special client's individual needs at front of mind, we are dedicated to providing excellent and state-of-the-art veterinary care.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full will be expected at the time services are provided, or when your pet is discharged. You can pay us via debit, Visa, MasterCard or cash.
- Are there payment plans available for my pet’s care?
We proudly offer Petcard as a financing option and an easy online application process.
- Will I be provided with an estimate of costs?
We will give you a good-faith estimate of the cost of our services before administering treatment. However, unforeseen circumstances can sometimes arise that may impact your final bill.
In any case, a written estimate will be discussed with all clients before they leave our facility. We require payment for any services rendered at the end of the visit.
- Should I call ahead to book an appointment?
Yes. Please call us ahead to schedule an appointment so we can ensure there is enough room in our schedule to see your pet.
- What is your appointment cancellation policy?
Please notify us at least 24 hours before your scheduled appointment if you need to cancel or reschedule an appointment. This way, the space in our schedule can be offered to other clients.
- What types of animals do you treat?
We provide veterinary care for cats and dogs.
- Where can I purchase my pet's prescription and food?
All medications and any specialty food your pet requires can be purchased at our in-house pharmacy. For your convenience prescription diets and pet products are also available through our online shop.
- What are the fees associated with a specialty appointment?
You will be financially responsible for the initial examination fee and any diagnostics or treatment that you authorize for your pet's treatment. Payment will be due at time of service.
For further diagnostics, surgery or hospitalization, we require full payment due on discharge of your pet.
- Can you help with my pet insurance?
We are happy to help you complete your pet insurance forms for your pet's visit.
- Do you perform travel exams?
Yes. Please ask your vet for details.
Pet Owner Resources
Review these helpful resources for more information on keeping your pet healthy.
Social Media Form
Download and fill in our social media consent form and bring to our office.
Caring for Pets in Victoria
Downtown Veterinary Clinic is accepting new patients! Get in touch today to book your pet's first appointment.